At Tire Cloud, we strive to provide a service that meets the needs of tire retailers and storage providers. However, we understand that sometimes our product may not be the right fit. We are committed to ensuring customer satisfaction and will consider refund requests under the following conditions:
- 30-Day Money-Back Guarantee
If you are not completely satisfied with Tire Cloud within the first 30 days of your subscription, we will provide a full refund—no questions asked. - Refunds After 30 Days
Refunds requested after the 30-day period may be considered on a case-by-case basis, but are generally only provided for significant issues affecting the functionality of Tire Cloud that we are unable to resolve. - Refund Eligibility Requirements
Refunds may only be requested by the primary account holder or authorized user. To ensure fairness, customers are required to:- Provide a reason for the refund request.
- Demonstrate they have made a reasonable effort to use Tire Cloud, including reaching out to our support team for assistance.
- Abuse of Refund Policy
Our refund policy is designed to be fair and protect our users. Tire Cloud reserves the right to deny refunds if we detect patterns of abuse, such as:- Repeated cancellations and re-subscriptions.
- Multiple refund requests from the same customer across different accounts.
- Substantial usage of the platform without valid reasons for dissatisfaction.
- Requesting a Refund
To request a refund, please contact us at support@tirecloud.com with your account information and details about your request. We will review and respond within 5 business days.
